About CSA Healthcare Solutions
CSA Healthcare Solutions, a division of CSA, LLC, is a nationwide service solutions provider that develops strategic partnerships with medical equipment manufacturers, medical equipment dealers, healthcare IT companies and pharmaceutical manufacturers. We're experts at managing complete service delivery operations and provide specialized market focused solutions that support some of leading healthcare technology companies. Our solutions are designed for markets that demand the highest level of professionalism and technical expertise. Our services are backed by an advanced service delivery management infrastructure that is designed for efficient and consistent delivery of quality services.
We've been delivering healthcare technology support services through strategic partnerships with medical device & equipment manufacturers since our inception in 1998 and have continued to expand our market focused service offerings. This expansion has enabled us to create unique market focused service solutions that support healthcare technology companies by helping them reduce costs and improve overall quality.
Our solutions are powered by CSA’s Customer Centric Service Delivery Model that equips CSA's professional nationwide workforce with technology tools they need to effectively and efficiently deliver our services. This model is built with the latest technology and serves as the foundation for the efficient and consistent delivery of quality service. This technology consists of advanced systems for managing service operations, spare parts logistics, training and total quality management.
Healthcare Technology Expertise
We have years of experience supporting healthcare technology and understand requirement of working in healthcare environments. We provide medical equipment maintenance and repair on most equipment types and modalities. Our field service engineers are very familiar with the healthcare environment and the procedures that are required by many healthcare institutions such as proper check-in, vendor credentialing and HIPPA. They receive all the safety training required to work in hospitals or clinics where there's potential exposure to blood-born pathogens. They're also equipped with the necessary test equipment including electrical leakage testers, patient simulators and imaging phantoms.
Clinical Education Solutions
We add value and staffing flexibility to medical device & equipment manufacturers, dealers and re-sellers with our professional Clinical Educators located across the country. We have a proven record of accomplishment in recruiting, training, and retaining resources. We offer per-diem and contracted resources so you can control your baseline staffing overhead and customer or patient education costs. We offer flexible solutions that can be customized to meet your contract needs.
FDA Compliance & Validation Services
We provide practical, science-based solutions for process and software validation, process automation and laboratory support to FDA-regulated companies. We specialize in risk management techniques that ensure operational reliability and compliance while managing the cost of quality. Our engineers can support a wide variety of validation needs for process, equipment, facility, software and automation requirements.
Laboratory Equipment Services
We provide professional solutions for comprehensive laboratory support services. Our team of service experts build custom service programs for the laboratory that ensure reliability while managing the high cost of support seen in other service models. This approach goes beyond the usual service metrics to truly optimize an asset support program at any scale – from just a few assets to an entire enterprise. We call this Integrated Service Optimization and it can provide you with:
We Know Service. Our management team has over 300 years of combined experience in all aspects of technical service operations. Our service engineers and solutions specialists are true professionals the possess a high degree of technical competence.
Our industry diversity combined with an evolving portfolio of services provides business stability during slow economic periods. In fact, CSA has tripled in size since the 2008 recession. In 2015, CSA was named to the Inc. 5000 List of Fastest-Growing Private Companies in America.
We’ve invested in and operate on state-of-the-art service management, logistics, training and quality systems. Our quality system incorporates efficient workflow processes to ensure that all CSA associates are equipped to consistently deliver quality.
We pride ourselves on our ability to consistently deliver the level of service that ensures our customers are satisfied and remain loyal. In fact, our very first client is still with us today and our business continues to flourish because of our many satisfied customers.